FAQs & Troubleshooting
![]() |
Popular |
348 Results
- 101I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 102I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 103Where can I get FaceFilter Studio and what can I do with this application?
- 104Scan a document into ScanSoft™ PaperPort™ 11SE
- 105When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 106How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 107When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 108Forward a fax to another fax machine when my machine has a mechanical problem.
- 109Can my Brother machine print a report to verify a fax I sent was received?
- 110Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 111I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 112The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 113When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 114When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 115I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 116The driver installation finished successfully but I cannot print. (Linux)
- 117Print command (LPR) (Linux)
- 118How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 119I get a TS error when trying to print on a wireless network.
- 120How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 121The print speed is very slow when I use XML Paper Specification Printer Driver.
- 122I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 123Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 124I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 125I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 126I cannot install the driver when using the Driver Install Tool. (Linux)
- 127Configure the Scan to Email Feature (Linux)
- 128When I print images, the quality is not good (Linux)
- 129The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 130I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 131Configure scan settings without administrator privileges (Linux)
- 132Send a fax using PC-FAX with LPD/LPRng (Linux)
- 133To install the printer driver easily using a tool. (Linux)
- 134I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 135I cannot print using my Brother machine on a wireless network (Windows)
- 136Install FaceFilter Studio onto Windows 10.
- 137Windows 10 Support Information
- 138Protect your Brother machine against unauthorised access over the network
- 139Download a file from the "Downloads" section and save it to Windows 8 computer.
- 140Install the built-in drivers (For Windows 8 and Windows 10)
- 141Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 142Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 143I still receive the error message "Paper Jam" after I removed the jammed paper.
- 144The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 145Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 146Preview the faxes I receive before I print them.
- 147The edge of glossy paper is smudged.
- 148Change the printer driver settings (Windows/macOS)
- 149When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 150"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?