FAQs & Troubleshooting
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283 Results
- 101When I print, the pages are smudged with ink. What should I do?
- 102Is there a way to view how much ink is remaining?
- 103Why are the faxes I send always received with a black vertical line down the page?
- 104I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 105I'm unable to access the memory (media) card in the media slot. What can I do?
- 106Images of the thumbnail page from the media (memory) card won't print.
- 107I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 108I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 109Configure and use PC-FAX (CUPS) (Linux)
- 110When I print images, the quality is not good (Linux)
- 111The downloaded driver's name is different from my machine's name. (Linux)
- 112The driver installation finished successfully but I cannot print. (Linux)
- 113I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 114I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 115I installed scan-key-tool, but it does not work. (Linux)
- 116When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 117Command List of brscan. (Linux)
- 118Uninstall the scanner driver. (Linux)
- 119I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 120I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 121I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 122I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 123Send a fax using PC-FAX with LPD/LPRng (Linux)
- 124Windows 10 Support Information
- 125Check the firmware version.
- 126Delete print jobs from the print queue.
- 127The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 128Open the "Scanners and Cameras" and Properties.
- 129The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 130The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 131Discover the MAC address of the Brother network card
- 132Configure a cover page for PC-FAX.
- 133How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 134I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 135I can receive a fax, but cannot receive a telephone call.
- 136How do I clear Machine Error 46?
- 137Why doesn't my Brother machine have a dial tone?
- 138How do I receive faxes when the Brother machine is in Manual Mode?
- 139When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 140I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 141How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 142I updated the Web BRAdmin and cannot enable the logging function.
- 143I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 144How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 145How do I set a password on my Brother network card?
- 146What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 147The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 148When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 149I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 150Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?