FAQs & Troubleshooting
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225 Results
- 101My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 102Uninstall printer drivers (Linux)
- 103Open the Status Monitor
- 104Open the "Scanners and Cameras" and Properties.
- 105The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 106Do I need a telephone line to send and receive faxes with my Brother machine?
- 107Can I print from or scan to Android™ Smartphone?
- 108Send a PC-FAX
- 109How do I know which side up my photo paper should be in the tray?
- 110Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 111When I print photos, the color quality is not good.
- 112Create or view a XML Paper Specification document
- 113When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 114I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 115When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 116Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 117Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 118Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 119Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 120Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 121Where can I find my Brother machine's serial number?
- 122How do I clean the Scanner to improve the copy quality?
- 123Is there a way to view how much ink is remaining?
- 124When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 125When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 126I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 127Configure and use the Scan Key Tool (Linux)
- 128Scan using XSane or GIMP (Linux)
- 129The driver installation finished successfully but I cannot print. (Linux)
- 130When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 131I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 132I cannot scan when using SELinux (Security-Enhanced Linux)
- 133When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 134When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 135Uninstall the scanner driver. (Linux)
- 136How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 137I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 138Send a fax using PC-FAX with LPD/LPRng (Linux)
- 139Firewall port requirements of the Scan Key Tool (Linux)
- 140ControlCenter3 displays a blank screen at startup (Windows)
- 141When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 142Open the Control Panel (For Windows)
- 143Locate files scanned with ControlCenter3 (For Windows)
- 144I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 145The printer status is Offline or Paused.
- 146My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 147Why doesn't my Brother machine have a dial tone?
- 148I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 149When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 150How do I clear the message "Unusable Device / Please Disconnect USB Device"?