FAQs & Troubleshooting
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191 Results
- 101When I print, the pages are smudged with ink. What should I do?
- 102How do I clear the message "INK EMPTY" from the display?
- 103I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 104Where can I find my Brother machine's serial number?
- 105How do I re-install the drivers?
- 106The LCD displays an error code (number). What does it mean?
- 107The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 108When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 109I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 110I'm using Macintosh. What is the PreScan option used for?
- 111I cannot install the driver when using the Driver Install Tool. (Linux)
- 112I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 113Paper size settings are unavailable when I print from OpenOffice (Linux)
- 114The downloaded driver's name is different from my machine's name. (Linux)
- 115The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 116Large characters are printed incorrectly. (Linux)
- 117Delete a network scanner entry. (Linux)
- 118Print command (cupswrapper) (Linux)
- 119All print jobs are aborted and nothing is printed. (Linux)
- 120I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 121I want to print using CUPS while keeping SELinux enabled. (Linux)
- 122Uninstall printer drivers (Linux)
- 123Firewall port requirements of the Scan Key Tool (Linux)
- 124How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 125Open the Control Panel (For Windows)
- 126I cannot make borderless prints.
- 127The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 128I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 129My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 130I cannot scan via USB. (Mac OS X)
- 131I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 132I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 133When I print photos, the color quality is not good.
- 134When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 135Create or view a XML Paper Specification document
- 136How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 137How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 138Scan a document from the Windows Vista Photo Gallery
- 139Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 140When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 141I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 142"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 143Why is it necessary for my machine to go through regular cleaning cycles?
- 144In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 145Scan an image and insert it in a Windows XP application
- 146Scan a document from a Windows XP application
- 147Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 148Glossy Paper does not feed correctly. What can I do?
- 149The keys on the control panel do not respond.
- 150Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.