FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 10111/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 10211/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 10311/04/2022Control Printer Driver settings (only available for Windows)
- 10411/04/2022Cannot Print ##
- 10507/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 10624/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 10724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 10823/03/2022I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 10915/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 11029/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 11129/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 11210/11/2021Open the Control Panel (For Windows)
- 11312/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 11417/09/2021Export an address book and import it to another machine
- 11529/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 11619/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11716/02/2021I cannot print full-page photos or images using Email Print.
- 11826/01/2021Can I send a print job to multiple machine email addresses using Email Print?
- 11927/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 12016/07/2020Cannot print after a Windows 10 update (June 2020)
- 12106/07/2020Change the brscan5 scan settings using XSane (Linux)
- 12206/07/2020Important points for specifying the scan area (Linux)
- 12306/07/2020What driver package format is supported by my Linux distribution?
- 12402/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 12502/06/2020Open the Status Monitor (Windows)
- 12613/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 12706/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 12806/04/2020Delete a network scanner entry. (Linux)
- 12919/03/2020Check the remaining ink or toner level (Linux)
- 13006/01/2020When I print images, the quality is not good (Linux)
- 13125/12/2019Protect your Brother machine against unauthorised access over the network
- 13206/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 13303/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 13403/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 13527/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 13629/10/2019Large characters are printed incorrectly. (Linux)
- 13729/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 13823/10/2019To install the printer driver easily using a tool. (Linux)
- 13929/01/2019When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 14029/01/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 14129/01/2019Command List of brscan. (Linux)
- 14224/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 14324/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 14422/11/2018Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 14522/11/2018Missing thin lines in images
- 14622/11/2018Toner scatter or toner stain
- 14729/10/2018My Brother machine has no power.
- 14817/10/2018Important points you need to confirm before configuring your Brother machine for a wireless network.
- 14906/08/2018When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 15029/06/2018Toner Error