FAQs & Troubleshooting
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272 Results
- 10120/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10214/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 10317/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10416/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 10523/07/2018Use the Network Connection Repair Tool (Windows)
- 10605/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 10705/07/2018Windows 7 Support Information
- 10828/02/2018Uninstall the drivers (Windows)
- 10925/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11025/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11125/03/2016Can I use AirPrint with my Brother machine?
- 11225/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11325/03/2016What is the Network Shared printing?
- 11425/03/2016Discover the MAC address of the Brother network card
- 11525/03/2016Can I print from or scan to Android™ Smartphone?
- 11625/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11724/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11824/03/2016Is my Brother machine compatible with third party print servers?
- 11924/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12024/03/2016I cannot scan via USB. (Mac OS X)
- 12124/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12224/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12324/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12424/03/2016Scan a document in Mac OS X 10.7.
- 12523/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 12623/03/2016What is the BRAdmin Professional software used for?
- 12715/05/2015Set the date and time
- 12811/05/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12911/05/2015One or more of my colors are not printing (blank). What can I do?
- 13011/05/2015Glossy Paper does not feed correctly. What can I do?
- 13111/05/2015When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 13211/05/2015What is the "Station ID" and how do I set it?
- 13311/05/2015I'm using Windows and the print speed is too slow. What can I do?
- 13411/05/2015Why can't I print when an ink cartridge is empty?
- 13506/04/2015Is my Brother machine compatible with Windows Vista?
- 13603/04/2015How do I clear the message "PAPER JAM" from the display?
- 13710/02/2015What is MFL-Pro Suite Software?
- 13817/12/2014Send a fax
- 13916/12/2014How many times will my Brother machine automatically redial a number?
- 14025/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14120/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14219/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14312/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14419/09/2014Why doesn't my Brother machine have a dial tone?
- 14519/09/2014Scan a document in Mac OS X 10.6.
- 14604/06/2014The edge of glossy paper is smudged.
- 14720/02/2014Check the firmware version.
- 14829/01/2014When I print photos, the color quality is not good.
- 14927/01/2014Improve poor print quality.
- 15027/01/2014How do I replace the Ink Cartridge?