FAQs & Troubleshooting
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141 Results
- 10124/01/2020Installing a CA certificate
- 10211/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 10306/12/2019The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 10403/12/2019The tape does not cut well.
- 10511/09/2019Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 10624/07/2019How do I make a label with a barcode?
- 10703/06/2019I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 10820/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 10912/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 11018/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 11117/01/2019The driver downloaded from the website cannot be installed.
- 11214/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 11314/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 11429/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 11516/08/2018Can my printer use TZ/TZe tapes?
- 11631/07/2018Why doesn't my machine turn on when Power key is pressed?
- 11728/02/2018Which brands of Ni-MH rechargeable batteries do you recommend?
- 11827/02/2018I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 11921/02/2018How do I reset the machine to the default settings?
- 12022/12/2017The top and base layers of the laminated tape are misaligned.
- 12115/06/2017What is the compatible barcode protocol? (iPrint&Label)
- 12215/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12324/05/2016Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 12424/11/2015Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 12507/04/2015Why do stripes appear on my label?
- 12616/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 12710/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 12809/01/2015Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 12909/01/2015I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 13009/01/2015If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 13109/01/2015Can I use the app with my iPad? (iPrint&Label)
- 13222/12/2014Can I change the barcode protocol inside the templates? (iPrint&Label)
- 13322/12/2014Can I change the barcode settings like barocde size? (iPrint&Label)
- 13422/12/2014Can I create a label with time&date? (iPrint&Label)
- 13522/12/2014Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 13622/12/2014How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 13722/12/2014Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 13812/03/2014Why does my machine display "Low Battery!" when I press the print key?
- 13912/03/2014How do I type an uppercase letter?
- 14027/06/2012Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 14127/06/2012How can I make vertical labels? (P-touch Editor 5.0 for Mac)