FAQs & Troubleshooting
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172 Results
- 5112/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5212/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5312/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5412/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5502/06/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5612/04/2023Where can I find my Brother printer's serial number?
- 5721/11/2022How can I connect my printer wirelessly?
- 5821/10/2022Using Web Based Management
- 5928/06/2022How to install Brother software on a computer not connected to the Internet
- 6018/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6116/05/2022How can I connect the printer to my mobile device via Wi-Fi® ?
- 6216/05/2022Using the Communication Settings (for Windows)
- 6309/05/2022How can I change the IP address in order to use the product in a different network environment?
- 6426/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6526/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6619/04/2022Installing a CA certificate
- 6718/04/2022How do I connect the printer to my computer via Wi-Fi®?
- 6818/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6911/04/2022Install BRAdmin Professional 3
- 7031/03/2022How to delete the registry information and files related to the printer driver
- 7128/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7315/03/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 7415/12/2021I cannot connect my printer to a Windows 11 computer via USB.
- 7509/12/2021Using the Printer Setting Tool (for Windows)
- 7609/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7709/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 7809/12/2021How do I transfer label templates with P-touch Transfer Express?
- 7908/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8016/07/2021How to use the Paper Size Setup (for Windows)
- 8115/01/2021How do I insert/change the paper or label roll?
- 8206/01/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 8327/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8417/11/2020Printed paper contains streaks or paper is not fed correctly.
- 8517/11/2020How do I switch to and use the mass storage mode?
- 8622/10/2020Where can I find the printer's network settings, such as IP address?
- 8722/10/2020The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 8820/10/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 8915/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 9009/09/2020What is P-touch Update Software?
- 9104/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9214/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9309/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 9403/07/2020Printed barcodes cannot be read.
- 9519/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9619/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9719/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9818/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9913/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 10013/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)