FAQs & Troubleshooting
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121 Results
- 51When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 52What is the JPEG printing and how can I use it?
- 53Which Bluetooth® profiles does the printer support?
- 54The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 55Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 56How to connect to a DC power outlet (optional)
- 57The print quality is poor, and the image is too light or dark.
- 58How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 59When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 60Printing is not possible. (USB connection)
- 61The DATA indicator has turned off even though data remains in the printer.
- 62The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 63(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 64Uninstalling the printer drivers (Linux®)
- 65How to open the Devices and Printers window
- 66Using the Communication Settings (for Windows)
- 67What kinds of software are available for this printer?
- 68The top margin is incorrect.
- 69The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 70How do I switch to and use the mass storage mode?
- 71I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 72The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 73(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 74How do I clean the platen roller?
- 75How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 76How to identify your Operating System (OS) for Windows or Mac
- 77I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 78The latest printer driver was successfully installed, but the driver did not update correctly.
- 79P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 80How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 81How do I print from a computer or mobile device?
- 82Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 83Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 84What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 85How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 86(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 87I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 88Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 89The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 90I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 91When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 92(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 93How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 94The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 95When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 96I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 97Can I print out the printer settings?
- 98Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 99The printed image is compressed or stretched.
- 100The paper moves through the printer, but nothing appears on the paper.