FAQs & Troubleshooting
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Latest |
107 Results
- 5109/12/2021Using the Printer Setting Tool (for Windows)
- 5209/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 5309/12/2021How do I transfer label templates with P-touch Transfer Express?
- 5408/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5525/06/2021Using the Communication Settings (for Windows)
- 5626/11/2020How do I clean the platen roller?
- 5717/11/2020The printed image is out of alignment.
- 5815/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 5903/07/2020Installing the software
- 6002/07/2020How to install the rechargeable Li-ion battery (optional)
- 6123/06/2020How to connect to an AC power outlet (optional)
- 6219/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6319/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6413/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 6506/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6627/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 6709/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 6809/12/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 6909/12/2019Some of the print options in OpenOffice do not work. (Linux®)
- 7009/12/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 7121/10/2019Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 7221/10/2019When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 7316/10/2019Uninstalling the printer drivers (Linux®)
- 7416/10/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 7516/10/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 7616/10/2019Pages don't print. What should I do?
- 7715/10/2019The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 7815/10/2019The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 7915/10/2019How to identify the printer's firmware version
- 8011/10/2019How do I transfer templates to the printer?
- 8109/10/2019What is the JPEG printing and how can I use it?
- 8208/10/2019Can I print out the printer settings?
- 8308/10/2019Using the Device Settings (for Windows)
- 8408/10/2019Using the Printer Setting Tool (for Mac)
- 8503/10/2019What do the indicator lights mean?
- 8620/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8712/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8801/02/2019How do I switch to and use the mass storage mode?
- 8901/11/2018P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9020/04/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 9127/02/2018I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 9215/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9305/01/2016The DATA indicator has turned off even though data remains in the printer.
- 9405/01/2016The paper is jammed in the printer.
- 9514/12/2015How to insert paper
- 9617/09/2015I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 9706/08/2015The top margin is incorrect.
- 9806/08/2015Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 9906/08/2015The printed image is compressed or stretched.
- 10006/08/2015The paper moves through the printer, but nothing appears on the paper.