FAQs & Troubleshooting
![]() |
Popular |
152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 52I cannot print using my Brother machine on a wired network (Windows/macOS)
- 53(Video) Remove Small Scraps of Paper Jammed in the ADF
- 54(Video) Document is Jammed in the Top of the ADF Unit
- 55I cannot save a file downloaded from the Brother support website (For Windows)
- 56Delete print jobs from the print queue.
- 57I cannot find some option in the Printing preferences. (For Windows)
- 58What is Toner Continue Mode?
- 59Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 60Discover the MAC address of the Brother network card
- 61Cannot Detect
- 62Black lines down the page
- 63I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 64I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 65What is the default password for my Brother machine?
- 66The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 67I cannot print from my computer via USB.
- 68Cannot Print ##
- 69Self-Diagnostic
- 70My Brother machine has no power.
- 71Drum !
- 72When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 73Out of Memory
- 74Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 75I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 76Configure and use the Scan Key Tool (Linux)
- 77When I print images, the quality is not good (Linux)
- 78Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 79When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 80How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 81I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 82Send a fax using PC-FAX with LPD/LPRng (Linux)
- 83Update the Driver or Firmware for your Brother machine
- 84Open the Status Monitor (Windows)
- 85Open the Control Panel (For Windows)
- 86Important points you need to confirm before configuring your Brother machine for a wireless network.
- 87Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 88In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 89The scanning speed is slow when scanning from my machine. (Windows)
- 90I cannot connect my machine to a Windows 11 computer via USB.
- 91Change the brscan5 scan settings using XSane (Linux)
- 92The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 93Firewall port requirements of the Scan Key Tool (Linux)
- 94After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 95"Offline" appears on the Status Monitor. (Windows)
- 96Verify if the Brother machine has a dial tone.
- 97A security warning appears when accessing Web Based Management via HTTPS.
- 98Where can I download Brother iPrint&Scan application for Mac?
- 99Large characters are printed incorrectly. (Linux)
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)