FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5105/09/2023(Video) Set up your Brother machine
- 5204/09/2023Size Error DX or Size Error 2-sided
- 5331/08/2023What is the recommended paper?
- 5429/08/2023Verify if the Brother machine has a dial tone.
- 5529/08/2023Enable the Brother machine's network interface.
- 5623/08/2023Out of Memory
- 5710/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 5827/07/2023I get a TS error when trying to print on a wireless network.
- 5926/07/2023Cannot Detect
- 6020/07/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6120/07/2023Toner specks
- 6220/07/2023Lines across the page
- 6320/07/2023Black lines down the page
- 6405/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 6505/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 6608/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6706/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 6806/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 6901/06/2023Add your Brother machine with AirPrint (macOS)
- 7001/06/2023Delete print jobs from the print queue.
- 7116/05/2023I cannot print from my computer via USB.
- 7211/05/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 7307/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 7427/03/2023Change the printer driver settings (Windows)
- 7527/03/2023"Offline" appears on the Status Monitor. (Windows)
- 7615/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 7723/01/2023The printer status is Offline or Paused.
- 7823/01/2023Update the Driver or Firmware for your Brother machine
- 7919/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 8013/12/2022How to identify your Operating System (OS).
- 8120/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8220/10/2022Install the Brother Mobile Connect application (for mobile device)
- 8317/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8427/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8506/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 8630/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8722/08/2022Configure the Scan to Email Feature (Linux)
- 8809/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8926/07/2022Configure and use the Scan Key Tool (Linux)
- 9023/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9120/04/2022Uninstall the Brother Software and Drivers (Windows)
- 9214/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9311/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9411/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9511/04/2022Control Printer Driver settings (only available for Windows)
- 9611/04/2022Cannot Print ##
- 9707/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9824/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 9924/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 10010/03/2022Drum !