FAQs & Troubleshooting
![]() |
Latest |
388 Results
- 5112/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 5206/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 5331/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 5430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5522/08/2022Configure the Scan to Email Feature (Linux)
- 5616/08/2022Printer Locked
- 5709/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5808/08/2022Configure and use the Scan to Network feature (For Windows)
- 5926/07/2022Configure and use the Scan Key Tool (Linux)
- 6020/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 6119/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 6230/06/2022I can print but cannot scan via network. (For Mac)
- 6330/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 6423/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6520/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6702/05/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6820/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 7014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7111/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 7207/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7301/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7401/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 7524/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7624/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7717/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7814/12/2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7910/11/2021Open the Control Panel (For Windows)
- 8012/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 8122/03/2021Low Temperature
- 8219/03/2021I get a TS error when trying to print on a wireless network.
- 8319/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8402/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8517/02/2021Set up your Brother machine on a wireless network.
- 8629/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8724/12/2020Printing/ Scanning with the Cloud
- 8824/12/2020Printing/ Scanning with a mobile device
- 8920/10/2020Replace Ink
- 9015/10/2020Install PaperPort™ 12SE onto Windows 10.
- 9115/10/2020Install FaceFilter Studio onto Windows 10.
- 9227/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9316/07/2020Cannot print after a Windows 10 update (June 2020)
- 9406/07/2020Scan using XSane or GIMP (Linux)
- 9506/07/2020Important points for specifying the scan area (Linux)
- 9606/07/2020What driver package format is supported by my Linux distribution?
- 9726/06/2020My Brother machine has no power.
- 9802/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9913/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 10011/05/2020Enable the Brother machine's network interface.