FAQs & Troubleshooting
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348 Results
- 51The printer status is Offline or Paused.
- 52Scan and save a document in PDF format (Scan to File)
- 53Can I restrict access to certain operations on my Brother machine?
- 54I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 55Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 56Is my Brother machine compatible with Windows Vista?
- 57How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 58I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 59I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 60When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 61I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 62Replace Ink
- 63The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 64I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 65How do I load envelopes into my machine?
- 66Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 67Images of the thumbnail page from the media (memory) card won't print.
- 68I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 69When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 70When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 71When I make a copy the image or text is cut off. What can I do?
- 72Create or view a XML Paper Specification document
- 73I updated the Web BRAdmin and cannot enable the logging function.
- 74When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 75I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 76Uninstall the Brother Software and Drivers (Windows)
- 77When I print images, the quality is not good (Linux)
- 78Paper size settings are unavailable when I print from OpenOffice (Linux)
- 79Uninstall the scanner driver. (Linux)
- 80I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 81I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 82I cannot print using my Brother machine on a wireless network (Windows)
- 83Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 84Print a web page from iPrint&Scan when using an Android™ mobile device.
- 85Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 86Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 87Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 88The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 89Locate files scanned with ControlCenter2 (For Macintosh)
- 90Locate files scanned with ControlCenter3 (For Windows)
- 91Discover the MAC address of the Brother network card
- 92The edge of glossy paper is smudged.
- 93Send a PC-FAX
- 94How many times will my Brother machine automatically redial a number?
- 95The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 96The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 97Windows 7 Support Information
- 98How do I clear the message "Cannot Detect" from the display?
- 99I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 100When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.