FAQs & Troubleshooting
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283 Results
- 51Change the printer driver settings (Windows/macOS)
- 52The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 53I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 54When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 55Where is the USB port on the machine?
- 56How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 57Is there a way to view how much ink is remaining?
- 58Can I confirm that the FAX was sent correctly?
- 59I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 60I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 61My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 62I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 63How do I clear the message "MFC is Busy" or "Connect Failure"?
- 64The LCD displays an error code (number). What does it mean?
- 65I cannot install Brother drivers on Debian 10 or later (Linux)
- 66Protect your Brother machine against unauthorised access over the network
- 67The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 68I cannot make borderless prints.
- 69How to identify your Operating System (OS).
- 70The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 71How do I know which side up my photo paper should be in the tray?
- 72The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 73I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 74I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 75I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 76When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 77I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 78Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 79When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 80What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 81What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 82Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 83I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 84Configure and use the Scan Key Tool (Linux)
- 85How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 86I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 87To install the printer driver easily using a tool. (Linux)
- 88Discover the MAC address of the Brother network card
- 89I cannot print from my computer via USB.
- 90Windows 7 Support Information
- 91Why doesn't my Brother machine have a dial tone?
- 92How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 93Scan a document from a Windows XP application
- 94Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 95When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 96After I installed Sun JavaVM, some applications will not work correctly.
- 97Clear the message "Awaiting Redial"
- 98How do I know the current network configuration?
- 99The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 100I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)