FAQs & Troubleshooting
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- 51The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 52Delete numbers stored in my Brother machine's Caller ID History.
- 53The edge of glossy paper is smudged.
- 54The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 55Is my Brother machine compatible with third party print servers?
- 56Scan multiple pages into one file instead of each scan being saved as a separate file.
- 57I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 58Is my Brother machine compatible with Windows Vista?
- 59I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 60Why is it necessary for my machine to go through regular cleaning cycles?
- 61When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 62Forward a fax to another fax machine when my machine has a mechanical problem.
- 63When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 64Where is the USB port on the machine?
- 65Can I confirm that the FAX was sent correctly?
- 66The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 67When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 68I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 69What driver package format is supported by my Linux distribution?
- 70Cannot print after a Windows 10 update (June 2020)
- 71Large characters are printed incorrectly. (Linux)
- 72I installed scan-key-tool, but it does not work. (Linux)
- 73When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 74Command List of brscan. (Linux)
- 75Important points for specifying the scan area (Linux)
- 76Open the Status Monitor
- 77My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 78How does my telephone company's Caller ID feature work with my Brother machine?
- 79I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 80Scan an image and insert it in a Windows XP application
- 81Scan a document from a Windows Vista application
- 82Glossy Paper does not feed correctly. What can I do?
- 83When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 84Paper Jam
- 85Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 86Uninstall the Brother Software and Drivers (Windows)
- 87Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 88I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 89I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 90I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 91When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 92I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 93Stop my Brother machine from automatically redialing a number.
- 94The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 95The printer status is Offline or Paused.
- 96Can I print directly onto DVDs or CDs?
- 97Windows 7 Support Information
- 98Verify if the Brother machine has a dial tone
- 99When I make a copy the image or text is cut off. What can I do?
- 100When I print photos, the color quality is not good.