FAQs & Troubleshooting
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245 Results
- 51The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 52The printer status is Offline or Paused.
- 53Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 54The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 55When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 56Is my Brother machine compatible with third party print servers?
- 57I cannot scan via USB. (Mac OS X)
- 58I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 59How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 60When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 61I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 62Can I print using only the black ink cartridge when the Color cartridges have run out?
- 63Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 64My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 65I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 66When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 67I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 68How do I start ControlCenter3?
- 69I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 70Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 71When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 72Uninstall the drivers. (Mac OS X 10.5)
- 73Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 74What is Distinctive Ring and how do I program it?
- 75Set the date and time
- 76How do I re-install the drivers?
- 77What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 78I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 79I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 80The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 81I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 82When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 83What is MFL-Pro Suite Software?
- 84Uninstall the drivers (Windows)
- 85I'm using Macintosh. What is the PreScan option used for?
- 86I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 87I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 88Configure and use PC-FAX (CUPS) (Linux)
- 89Configure the Scan to Email Feature (Linux)
- 90Cannot print after a Windows 10 update (June 2020)
- 91Paper size settings are unavailable when I print from OpenOffice (Linux)
- 92The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 93Large characters are printed incorrectly. (Linux)
- 94Print command (LPR) (Linux)
- 95When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 96I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 97I installed scan-key-tool, but it does not work. (Linux)
- 98Command List of brscan. (Linux)
- 99How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 100Configure scan settings without administrator privileges (Linux)