FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Ghosting images
- 52I cannot connect my machine to a Windows 11 computer via USB.
- 53Check the remaining ink or toner level (Linux)
- 54Wrong Toner or Wrong Toner Cartridge
- 55The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 56I cannot find some option in the Printing preferences. (For Windows)
- 572-sided Disable or 2-sided Disabled
- 58Toner Ended
- 59Size Error DX
- 60A security warning appears when accessing Web Based Management via HTTPS.
- 61Update the Driver or Firmware for your Brother machine
- 62Install the Brother Mobile Connect application (for mobile device)
- 63My Brother machine has no power.
- 64When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 65Replace the Toner Cartridge *
- 66Black lines down the page
- 67I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 68Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 69I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 70I get a TS error when trying to print on a wireless network.
- 71Check the firmware version.
- 72"Offline" appears on the Status Monitor. (Windows)
- 73Open the Status Monitor (Windows)
- 74Delete print jobs from the print queue.
- 75What is the difference between the toner cartridge and the drum unit?
- 76Important points you need to confirm before configuring your Brother machine for a wireless network.
- 77Where can I find my Brother machine's serial number?
- 78What is the recommended paper?
- 79I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 80I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 81When I print images, the quality is not good (Linux)
- 82Where can I download Brother iPrint&Scan application for Mac?
- 83The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 84Large characters are printed incorrectly. (Linux)
- 85The driver installation finished successfully but I cannot print. (Linux)
- 86I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 87To install the printer driver easily using a tool. (Linux)
- 88Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 89Control Printer Driver settings (only available for Windows)
- 90Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 91Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 92Poor fixing
- 93Toner specks
- 94Clean the Corona Wire *
- 95Uninstall the Brother Software and Drivers (Windows)
- 96I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 97The downloaded driver's name is different from my machine's name. (Linux)
- 98Wireless setup is requesting a WPS PIN to complete the setup
- 99I am unable to print from a client PC to a printer on a print server. (Linux)
- 100Access Web Based Management *