FAQs & Troubleshooting
![]() |
Latest |
167 Results
- 5127/10/2017I cannot print from my computer via network. (For Macintosh)
- 5227/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5325/03/2016What is the difference between the toner cartridge and the drum unit?
- 5425/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5525/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5625/03/2016What is the Network Shared printing?
- 5725/03/2016Can I print from or scan to Android™ Smartphone?
- 5825/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5924/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6023/03/2016What can happen if the wrong paper is used in your machine.
- 6123/03/2016What is the BRAdmin Professional software used for?
- 6210/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6327/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6425/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6519/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6626/09/2014What kind of barcodes can I print?
- 6725/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6826/08/2014What is a "Generic PCL Driver"?
- 6917/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7017/06/2014How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 7105/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7229/01/2014I cannot print from Mac OS X.
- 7327/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7427/01/2014How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 7527/01/2014How do I clean the corona wire of the drum unit?
- 7627/01/2014Replace the drum unit.
- 7727/01/2014How do I clear paper jams?
- 7817/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 7917/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8015/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 8114/05/2013Why is the Status light (led) red and the Paper light (led) flashing?
- 8214/05/2013Why is the Status light (led) red and the Toner light (led) on?
- 8314/05/2013Why is the Toner light (led) flashing?
- 8414/05/2013How to clear the red Status light (led)? Why is the Status light (led) red?
- 8514/05/2013The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8614/05/2013Printouts have toner specks.
- 8713/05/2013Printouts have a curl or wave.
- 8810/05/2013Printouts have wrinkles or creases.
- 8910/05/2013Black toner marks appear across the page.
- 9010/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9110/05/2013White lines appears down the page.
- 9210/05/2013Lines appears across the page.
- 9310/05/2013White lines appear across the page.
- 9410/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 9510/05/2013What do the LED indications mean?
- 9609/05/2013Printouts are with gray background.
- 9709/05/2013Printouts are faint.
- 9809/05/2013Print on both sides of the paper.
- 9909/05/2013How do I install additional memory?
- 10008/05/2013The image is ghosted.