FAQs & Troubleshooting
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246 Results
- 51Cannot Detect
- 52When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 53Out of Memory
- 54"Offline" appears on the Status Monitor.
- 55I can print but cannot scan via network. (For Windows)
- 56Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 57Scan a document from the Windows Vista Photo Gallery
- 58I cannot install Brother drivers on Debian 10 or later (Linux)
- 59Cannot print after a Windows 10 update (June 2020)
- 60Wireless setup is requesting a WPS PIN to complete the setup
- 61I cannot print using my Brother machine on a wireless network (Mac)
- 62How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 63Protect your Brother machine against unauthorised access over the network
- 64Delete print jobs from the print queue.
- 65I cannot find some option in the Printing preferences. (For Windows)
- 66The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 67The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 68I still receive the error message "Paper Jam" after I removed the jammed paper.
- 69What is Brother Web Connect?
- 70After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 71I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 72Scan multiple pages into one file instead of each scan being saved as a separate file.
- 73Print using only the black ink cartridge when the Color cartridges have run out.
- 74I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 75Can third party ink be used to refill the ink cartridges?
- 76Where is the USB port on the machine?
- 77I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 78Load envelopes
- 79I'm using Macintosh. What is the PreScan option used for?
- 80Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 81Large characters are printed incorrectly. (Linux)
- 82Uninstall printer drivers (Linux)
- 83Scan a document using Brother iPrint&Scan. (macOS only)
- 84Open the Status Monitor
- 85I am sharing my Brother machine. I can print but cannot scan.
- 86I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 87Make a two-sided copy. (Duplex)
- 88Scan an image and insert it in a Windows XP application
- 89The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 90Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 91Print the Network Configuration List
- 92I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 93I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 94The driver installation finished successfully but I cannot print. (Linux)
- 95I am unable to print from a client PC to a printer on a print server. (Linux)
- 96To install the printer driver easily using a tool. (Linux)
- 97How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 98I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 99Printing/ Scanning with a mobile device
- 100Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.