FAQs & Troubleshooting
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175 Results
- 51I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 52When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 53Is my Brother machine compatible with Windows Vista?
- 54Scan a document into ScanSoft™ PaperPort™ 11SE
- 55Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 56Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 57How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 58How do I clear paper jams inside the machine?
- 59Where can I find my Brother machine's serial number?
- 60When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 61I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 62I cannot install the driver when using the Driver Install Tool. (Linux)
- 63I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 64How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 65I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 66I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 67Check the firmware version.
- 68Windows 7 Support Information
- 69Make copies using my Brother machine.
- 70I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 71In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 72Uninstall the drivers. (Mac OS X 10.5)
- 73How do I clean the scanner to improve the copy quality?
- 74Where do I find manuals for my Brother machine?
- 75Replace the toner cartridge
- 76Cannot print after a Windows 10 update (June 2020)
- 77I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 78When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 79When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 80ControlCenter3 displays a blank screen at startup (Windows)
- 81Windows 10 Support Information
- 82Open the Control Panel (For Windows)
- 83I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 84I cannot print from my computer via USB.
- 85When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 86The paper is skewed when it's printed.
- 87Duplex Copy (1-sided to 2-sided)
- 88I cannot scan via USB. (Mac OS X)
- 89When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 90I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 91Scan a document in Mac OS X 10.6.
- 92Scan a document using "Scanner and Camera Wizard" in Windows XP
- 93Scan a document in Windows 8 and Windows 10.
- 94When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 95I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 96Configure the Scan to Email Feature (Linux)
- 97Configure and use the Scan Key Tool (Linux)
- 98The downloaded driver's name is different from my machine's name. (Linux)
- 99Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 100Large characters are printed incorrectly. (Linux)