FAQs & Troubleshooting
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212 Results
- 51When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 52When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 53Change the user interface of ControlCenter3
- 54When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 55How do I clean the Scanner to improve the copy quality?
- 56When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 57My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 58Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 59ControlCenter3 displays a blank screen at startup (Windows)
- 60Install FaceFilter Studio onto Windows 10.
- 61Check the firmware version.
- 62When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 63Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 64The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 65Locate files scanned with ControlCenter3 (For Windows)
- 66Change the printer driver settings (Windows/macOS)
- 67The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 68Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 69I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 70When I make a copy the image or text is cut off. What can I do?
- 71How do I make copies using my Brother machine?
- 72When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 73Scan a document from the Windows Vista Photo Gallery
- 74Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 75Which E-mail packages are compatible with ControlCenter3?
- 76Can third party ink be used to refill the ink cartridges?
- 77In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 78Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 79The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 80Can I adjust the Sleep Mode setting?
- 81What is MFL-Pro Suite Software?
- 82I'm using Macintosh. What is the PreScan option used for?
- 83I cannot install Brother drivers on Debian 10 or later (Linux)
- 84Large characters are printed incorrectly. (Linux)
- 85The driver installation finished successfully but I cannot print. (Linux)
- 86Important points for specifying the scan area (Linux)
- 87I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 88I am unable to print from a client PC to a printer on a print server. (Linux)
- 89Uninstall printer drivers (Linux)
- 90"Offline" appears on the Status Monitor.
- 91Open the Status Monitor
- 92Open the "Scanners and Cameras" and Properties.
- 93A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 94Can I print from and scan to iPhone, iPod touch and iPad?
- 95I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 96I cannot scan via USB. (Mac OS X)
- 97Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 98When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 99Scan a document into ScanSoft™ PaperPort™ 11SE
- 100Why is it necessary for my machine to go through regular cleaning cycles?