FAQs & Troubleshooting
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208 Results
- 51When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 52I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 53How do I program the date and time?
- 54When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 55I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 56I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 57Why can't I print when an ink cartridge is empty?
- 58I cannot install Brother drivers on Debian 10 or later (Linux)
- 59Scan using XSane or GIMP (Linux)
- 60My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 61I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 62When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 63I cannot scan when using SELinux (Security-Enhanced Linux)
- 64Important points for specifying the scan area (Linux)
- 65Firewall port requirements of the Scan Key Tool (Linux)
- 66A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 67Can I print from or scan to Android™ Smartphone?
- 68When I scan a document using ControlCenter, the scanned file size is too big.
- 69PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 70Why is it necessary for my machine to go through regular cleaning cycles?
- 71Scan a document using "Scanner and Camera Wizard" in Windows XP
- 72How can I improve poor print quality?
- 73When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 74Cannot print after a Windows 10 update (June 2020)
- 75The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 76I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 77When I print images, the quality is not good (Linux)
- 78The downloaded driver's name is different from my machine's name. (Linux)
- 79Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 80I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 81When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 82Uninstall the scanner driver. (Linux)
- 83Uninstall Scan-key-tool. (Linux)
- 84Configure scan settings without administrator privileges (Linux)
- 85I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 86I am unable to print from a client PC to a printer on a print server. (Linux)
- 87Windows 10 Support Information
- 88Check the firmware version.
- 89How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 90Delete print jobs from the print queue.
- 91The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 92The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 93Change the printer driver settings (Windows/macOS)
- 94The printer status is Offline or Paused.
- 95The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 96The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 97I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 98Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 99I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 100Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?