FAQs & Troubleshooting
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225 Results
- 51I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 52Improve poor print quality.
- 53I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 54I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 55I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 56Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 57To install the printer driver easily using a tool. (Linux)
- 58The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 59I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 60I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 61"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 62The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 63Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 64My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 65Command List of brscan. (Linux)
- 66Configure scan settings without administrator privileges (Linux)
- 67I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 68I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 69The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 70The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 71The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 72"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 73Scan multiple pages into one file instead of each scan being saved as a separate file.
- 74I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 75How do I receive faxes when the Brother machine is in Manual Mode?
- 76When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 77Can I print using only the black ink cartridge when the Color cartridges have run out?
- 78When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 79Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 80Scan an image and insert it in a Windows XP application
- 81Scan a document from a Windows Vista application
- 82When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 83How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 84How do I know which receive mode to select?
- 85How do I re-install the drivers?
- 86Is there any way to reduce Ink consumption when printing from my computer?
- 87When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 88Why doesn't the machine answer when receiving a call?
- 89Can I confirm that the FAX was sent correctly?
- 90Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 91I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 92When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 93What is MFL-Pro Suite Software?
- 94When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 95I'm using Windows and the print speed is too slow. What can I do?
- 96Why can't I print when an ink cartridge is empty?
- 97Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 98How do I load paper?
- 99I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 100I cannot install Brother drivers on Debian 10 or later (Linux)