FAQs & Troubleshooting
![]() |
Popular |
272 Results
- 51I'm using Macintosh®. What are the settings in the Scanner window used for?
- 52Configure the Scan to Email Feature (Linux)
- 53Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 54How can I re-install the drivers?
- 55I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 56Large characters are printed incorrectly. (Linux)
- 57ControlCenter3 displays a blank screen at startup (Windows)
- 58The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 59The printer status is Offline or Paused.
- 60Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 61Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 62Check the IP addresses of your PC and the Brother machine
- 63I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 64I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 65I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 66Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 67Can I use voice mail on the same line as my Brother machine?
- 68Change the user interface of ControlCenter3
- 69I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 70Scan a document in Mac OS X 10.7.
- 71Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 72Scan an image and insert it in a Windows XP application
- 73I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 74When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 75I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 76What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 77I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 78I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 79When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 80What is the BRAdmin Professional software used for?
- 81My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 82Can I still receive faxes or calls when the machine is switched off?
- 83I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 84I'm using Macintosh. What is the PreScan option used for?
- 85I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 86I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 87I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 88I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 89Uninstall printer drivers (Linux)
- 90How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 91Install the built-in drivers (For Windows 8 and Windows 10)
- 92I can print but cannot scan via network. (For Macintosh)
- 93When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 94"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 95The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 96When a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed. Why?
- 97I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 98Scan a document from a Windows Vista application
- 99The message "No Device" appears when starting the "Status Monitor". What can I do?
- 100Glossy Paper does not feed correctly. What can I do?