FAQs & Troubleshooting
Latest |
116 Results
- 5112/06/2023How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 5218/11/2022I cannot use some functions in BRAdmin Professional 4.
- 5302/09/2022I cannot connect my machine to the wireless network.
- 5428/06/2022How to install Brother software on a computer not connected to the Internet
- 5509/05/2022Using the CommTool (for Windows)
- 5618/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5718/04/2022How to update the firmware
- 5815/03/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 5910/02/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 6013/12/2021The label wraps around the platen roller when using the cutter.
- 6113/12/2021How to adjust the cut position (For Windows)
- 6213/12/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 6302/12/2021How to clean the Platen Roller
- 6401/12/2021Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 6501/12/2021Can I use a 38.1 mm (1.5") paper core?
- 6601/12/2021The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 6701/12/2021How to execute the printer configuration (Self-test) to debug
- 6801/12/2021How to reset the printer settings by directly operating the printer
- 6901/12/2021How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7001/12/2021How to clean the Print Head
- 7101/12/2021How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7201/12/2021Printing the printer configuration (Self-test)
- 7301/12/2021How to install the External Roll Holder (Optional)
- 7401/12/2021How do I clean / maintain my printer?
- 7505/10/2021I cannot print barcodes correctly using BarTender.
- 7629/03/2021How to transfer the print programs or templates using FBPL commands
- 7704/03/2021How to install the Windows driver via Wi-Fi®/ wired network
- 7802/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 7902/03/2021How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 8002/03/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 8102/03/2021Printed barcodes cannot be read.
- 8202/03/2021How do I reset Wi-Fi® setting?
- 8329/01/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 8429/01/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 8529/01/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 8629/01/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 8729/01/2021Enable or disable Bluetooth Low Energy (BLE)
- 8829/01/2021How to get Bluetooth MAC Address with the CommTool (for Windows)
- 8927/11/2020How to install the Windows driver via Bluetooth®
- 9028/10/2020What do the indicator lights mean?
- 9128/10/2020Unnecessary data such as ASCII data are printed.
- 9228/08/2020How to update firmware to all printers on the same subnet at the same time
- 9319/08/2020The printer does not start printing immediately
- 9428/05/2020The printed label contains gray lines.
- 9519/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9620/02/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 9719/02/2020I cannot install the Windows driver.
- 9819/02/2020Printing is not possible.
- 9919/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 10019/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".