FAQs & Troubleshooting
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227 Results
- 5112/06/2023How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5212/06/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5312/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5412/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5512/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5612/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5712/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5812/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5912/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6012/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6112/04/2023Where can I find my Brother printer's serial number?
- 6201/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 6301/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 6421/10/2022Using Web Based Management
- 6513/10/2022Where can I download the latest P-touch Editor for Mac?
- 6618/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6709/05/2022How do I print labels distributed to multiple printers?
- 6802/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6926/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7026/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 7118/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7218/04/2022How do I disable broadcasting the printer to AirPrint-compatible devices?
- 7305/04/2022How do I install the software from the CD-ROM? (for Mac)
- 7405/04/2022The power turns off automatically.
- 7531/03/2022How to delete the registry information and files related to the printer driver
- 7628/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7728/03/2022I cannot print from the printer in a network-shared environment.
- 7828/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7907/03/2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 8016/02/2022How can I print using Portrait? (iPrint&Label)
- 8116/02/2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 8209/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 8309/12/2021How do I transfer label templates with P-touch Transfer Express?
- 8415/11/2021How can I create a barcode label? (iPrint&Label)
- 8526/10/2021P-touch Editor crashes when I open it on my Mac.
- 8608/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8703/08/2021Small characters or thin lines are printed faintly.
- 8827/07/2021How do I transfer templates or other data from the computer to the printer?
- 8918/06/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 9014/01/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 9113/01/2021Can I directly operate my printer from a self-developed application software and print a label?
- 9223/12/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 9327/11/2020How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 9427/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 9524/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 9613/11/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 9713/11/2020How do I connect the printer to my computer via Wi-Fi®?
- 9810/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 9922/10/2020How do I switch to and use the mass storage mode?
- 10022/10/2020Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.