FAQs & Troubleshooting
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142 Results
- 1How do I transfer label or slip templates?
- 2Will my printer automatically turn itself off?
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5How do I transfer label templates with P-touch Transfer Express?
- 6The LED indicator or the LCD is not lit.
- 7The paper settings specified from the server computer are not reflected on the client computer.
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10Where can I find my Brother printer's serial number?
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12What iOS mobile application can I use?
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 15Printing is not possible. (USB connection)
- 16How to install Brother software on a computer not connected to the Internet
- 17How do I insert/change the paper or label roll?
- 18I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 22How do I uninstall the printer driver?
- 23How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 24Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 25Creating a label with GIMP (Linux®)
- 26What is the JPEG printing and how can I use it?
- 27The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 28How to charge the rechargeable Li-ion battery
- 29How to install the rechargeable Li-ion battery
- 30How to delete the registry information and files related to the printer driver
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 33How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 34I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 35Some of the print options in OpenOffice do not work. (Linux®)
- 36Creating a label with OpenOffice (Linux®)
- 37How to use the Paper Size Setup (for Windows)
- 38How to open the Devices and Printers window
- 39Using the Printer Setting Tool (for Windows)
- 40How to identify the printer's firmware version
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42How do I connect the printer to my computer using a USB cable?
- 43The print quality is poor.
- 44How do I clean my machine?
- 45What Android™ mobile application can I use?
- 46Uninstalling the printer drivers (Linux®)
- 47When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)