FAQs & Troubleshooting
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158 Results
- 1How do I transfer label or slip templates?
- 2What iOS mobile application can I use?
- 3What Android™ mobile application can I use?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Will my printer automatically turn itself off?
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7Where can I find my Brother printer's serial number?
- 8This printer is not detected when establishing a Bluetooth® connection.
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12The LED indicator or the LCD is not lit.
- 13How do I uninstall the printer driver?
- 14How do I insert/change the paper or label roll?
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18How to charge the rechargeable Li-ion battery
- 19How to install the rechargeable Li-ion battery
- 20I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Installing the LPR driver and CUPS wrapper driver (Linux®)
- 22I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 23How do I transfer label templates with P-touch Transfer Express?
- 24How to connect to an AC power outlet (Optional)
- 25My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27The paper settings specified from the server computer are not reflected on the client computer.
- 28How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 30I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32Creating a label with OpenOffice (Linux®)
- 33What is the JPEG printing and how can I use it?
- 34"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36When printing from an application, the application's "Collate" setting does not work correctly.
- 37(Video) What is the JPEG printing and how can I use it?
- 38How to connect to a DC power socket (Optional)
- 39The print quality is poor.
- 40How to delete the registry information and files related to the printer driver
- 41What is the Label List? (P-touch Editor 5.x for Windows)
- 42Printing is not possible. (USB connection)
- 43I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 44I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 45Adding a custom media size for continuous roll (Linux®)
- 46How to open the Devices and Printers window
- 47The printer does not print or a printing error occurs.
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac