FAQs & Troubleshooting
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174 Results
- 1How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 3Use Remote Update to download files to your printer from an FTP server
- 4This printer is not detected when establishing a Bluetooth® connection.
- 5Will my printer automatically turn itself off?
- 6How do I insert/change the paper or label roll?
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8How do I connect RJ printer to my computer?
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (USB connection)
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14What Android™ mobile application can I use?
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 17How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 18The LED indicator or the LCD is not lit.
- 19The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 20How do I reset Wi-Fi® setting?
- 21What iOS mobile application can I use?
- 22When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 23How do I transfer label or slip templates?
- 24(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 25How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 26How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 27I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 28How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 29What is the Label List? (P-touch Editor 5.x for Windows)
- 30Where can I find the printer's network settings, such as IP address?
- 31How to charge the rechargeable Li-ion battery
- 32How do I clean my machine?
- 33Where can I find my Brother printer's serial number?
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 36Using the Printer Setting Tool (for Windows)
- 37How do I switch to and use the mass storage mode?
- 38My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 41My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 42How to identify your Operating System (OS) for Windows or Mac
- 43I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45I cannot connect my machine to the wireless network.
- 46How to connect to a DC power outlet (Optional)
- 47How do I transfer label templates with P-touch Transfer Express?
- 48Installing a CA certificate
- 49Using the Communication Settings (for Windows)
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.