FAQs & Troubleshooting
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90 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I connect the printer to my computer using a USB cable?
- 3The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 4When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6What iOS mobile application can I use?
- 7How do I uninstall the printer driver?
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10Printing is not possible. (USB connection)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17The print quality is poor, and the image is too light or dark.
- 18Installing the CUPS wrapper/LPR printer driver (Linux®)
- 19I cannot connect my printer to a Windows 11 computer via USB.
- 20The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 21The side margins are incorrect.
- 22How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 23How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 24What is the Label List? (P-touch Editor 5.x for Windows)
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 27I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 28How do I connect my computer to the printer using the Wireless Direct mode?
- 29What is the JPEG printing and how can I use it?
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32Where can I find my Brother printer's serial number?
- 33Printing from an Android™ device
- 34What Android™ mobile application can I use?
- 35How do I connect the printer to my computer via Wi-Fi®?
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37How do I connect the printer and my mobile device via Bluetooth®?
- 38This printer is not detected when establishing a Bluetooth® connection.
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 40The paper is jammed in the printer.
- 41How do I create and transfer templates? (for Mac)
- 42The printer does not turn on, so I cannot print.
- 43Some of the print options in OpenOffice do not work. (Linux®)
- 44Installing a CA certificate
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47When printing from an application, the application's "Collate" setting does not work correctly.
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)