FAQs & Troubleshooting
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81 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2I cannot connect my printer to a Windows 11 computer via USB.
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Where can I download the latest P-touch Editor for Mac?
- 6This printer is not detected when establishing a Bluetooth® connection.
- 7The side margins are incorrect.
- 8Printing from an Android™ device
- 9What Android™ mobile application can I use?
- 10How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12What iOS mobile application can I use?
- 13How to charge the rechargeable Li-ion battery
- 14Printing is not possible. (USB connection)
- 15When printing from an application, the application's "Collate" setting does not work correctly.
- 16I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 17Installing the CUPS wrapper/LPR printer driver (Linux®)
- 18How do I switch to and use the mass storage mode?
- 19How do I transfer label templates with P-touch Transfer Express?
- 20There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 21How do I clean the platen roller?
- 22The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 23Where can I find my Brother printer's serial number?
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26Some of the print options in OpenOffice do not work. (Linux®)
- 27Uninstalling the printer driver (Linux®)
- 28Installing a CA certificate
- 29How to install Brother software on a computer not connected to the Internet
- 30The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 31How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 32How do I create and transfer templates? (for Mac)
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34How to open the Devices and Printers window
- 35The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 36How do I connect the printer and my mobile device via Bluetooth®?
- 37How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 38What is the JPEG printing and how can I use it?
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 42(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 43The printer does not turn on, so I cannot print.
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45What do the indicator lights mean?
- 46When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 47How do I connect the printer to my computer using a USB cable?
- 48How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 49How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 50I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)