FAQs & Troubleshooting
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84 Results
- 1What iOS mobile application can I use?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4Printing from an Android™ device
- 5What Android™ mobile application can I use?
- 6How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 7How do I uninstall the printer driver?
- 8I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10How to delete the registry information and files related to the printer driver
- 11I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12How do I create and transfer templates? (for Mac)
- 13How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 14How to charge the rechargeable Li-ion battery
- 15How do I transfer label templates with P-touch Transfer Express?
- 16How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 17Printing is not possible. (USB connection)
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 20I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 21I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23This printer is not detected when establishing a Bluetooth® connection.
- 24How do I clean the platen roller?
- 25How to insert paper
- 26How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 27I cannot install the printer driver or print in Windows 11.
- 28I cannot connect my printer to a Windows 11 computer via USB.
- 29Where can I find my Brother printer's serial number?
- 30I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The side margins are incorrect.
- 33I connected multiple printers of the same model to one computer but can only print from one of them.
- 34The printer does not turn on, so I cannot print.
- 35Installing the CUPS wrapper/LPR printer driver (Linux®)
- 36Some of the print options in OpenOffice do not work. (Linux®)
- 37(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38When printing from an application, the application's "Collate" setting does not work correctly.
- 39How do I connect the printer and my mobile device via Bluetooth®?
- 40What is the JPEG printing and how can I use it?
- 41There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 42How to identify the printer's firmware version
- 43How do I switch to and use the mass storage mode?
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 47How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 48How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 49The paper is jammed in the printer.
- 50How to identify your Operating System (OS) for Windows or Mac
