FAQs & Troubleshooting
![]() |
Popular |
81 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5The side margins are incorrect.
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I cannot connect my printer to a Windows 11 computer via USB.
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 14The print quality is poor, and the image is too light or dark.
- 15Where can I download the latest P-touch Editor for Mac?
- 16When printing from an application, the application's "Collate" setting does not work correctly.
- 17How to charge the rechargeable Li-ion battery
- 18How do I transfer label templates with P-touch Transfer Express?
- 19Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 20The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 21I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 22Some of the print options in OpenOffice do not work. (Linux®)
- 23Uninstalling the printer driver (Linux®)
- 24Installing a CA certificate
- 25How do I switch to and use the mass storage mode?
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 28Where can I find my Brother printer's serial number?
- 29The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 30Printing from an Android™ device
- 31What Android™ mobile application can I use?
- 32What iOS mobile application can I use?
- 33How do I uninstall the printer driver?
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 36What is the JPEG printing and how can I use it?
- 37How to identify the printer's firmware version
- 38How to insert paper
- 39What is the Label List? (P-touch Editor 5.x for Windows)
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41Installing the CUPS wrapper/LPR printer driver (Linux®)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to open the Devices and Printers window
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45How to delete the registry information and files related to the printer driver
- 46How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50The paper is jammed in the printer.