FAQs & Troubleshooting
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84 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4This printer is not detected when establishing a Bluetooth® connection.
- 5I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 6What is the JPEG printing and how can I use it?
- 7What Android™ mobile application can I use?
- 8The print quality is poor, and the image is too light or dark.
- 9I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 10I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12What iOS mobile application can I use?
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 16The paper is jammed in the printer.
- 17How to insert paper
- 18How to identify your Operating System (OS) for Windows or Mac
- 19When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 20(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 21I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 24How do I connect the printer and my mobile device via Bluetooth®?
- 25How to identify the printer's firmware version
- 26How do I switch to and use the mass storage mode?
- 27I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 28How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 29How to delete the registry information and files related to the printer driver
- 30How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31How do I create and transfer templates? (for Mac)
- 32I cannot connect my printer to a Windows 11 computer via USB.
- 33How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 34The side margins are incorrect.
- 35What do the indicator lights mean?
- 36Pages don't print.
- 37Printing is not possible. (USB connection)
- 38Installing the CUPS wrapper/LPR printer driver (Linux®)
- 39Some of the print options in OpenOffice do not work. (Linux®)
- 40Uninstalling the printer driver (Linux®)
- 41How to install Brother software on a computer not connected to the Internet
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How to open the Devices and Printers window
- 45I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?
