FAQs & Troubleshooting
![]() |
Popular |
76 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 3How do I transfer label templates with P-touch Transfer Express?
- 4Where can I download the latest P-touch Editor for Mac?
- 5How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 6(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9Where can I find my Brother printer's serial number?
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11How do I switch to and use the mass storage mode?
- 12How do I uninstall the printer driver?
- 13How to insert paper
- 14What Android™ mobile application can I use?
- 15How to charge the rechargeable Li-ion battery
- 16How to identify your Operating System (OS) for Windows or Mac
- 17What is the Label List? (P-touch Editor 5.x for Windows)
- 18How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 19How do I create and transfer templates? (for Mac)
- 20I cannot connect my printer to a Windows 11 computer via USB.
- 21Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25How do I clean the platen roller?
- 26Uninstalling the printer driver (Linux®)
- 27Installing a CA certificate
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30How to open the Devices and Printers window
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Printing from an Android™ device
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 37Printing is not possible. (USB connection)
- 38How to set up the printer
- 39Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 40I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 41When printing from an application, the application's "Collate" setting does not work correctly.
- 42The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 43What is the JPEG printing and how can I use it?
- 44(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 47How to install Brother software on a computer not connected to the Internet
- 48The side margins are incorrect.
- 49How to identify the printer's firmware version
- 50What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)