FAQs & Troubleshooting
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121 Results
- 1Printing from a Windows PC or Mac
- 2How do I turn the printer off?
- 3Installing the software
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7The side margins are incorrect.
- 8Printing is not possible. (USB connection)
- 9I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 10What Android™ mobile application can I use?
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14This printer is not detected when establishing a Bluetooth® connection.
- 15Printing from an Android™ device
- 16How to charge the rechargeable Li-ion battery
- 17Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 18The latest printer driver was successfully installed, but the driver did not update correctly.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How to install the rechargeable Li-ion battery (optional)
- 21How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 22How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 23Where can I find my Brother printer's serial number?
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25How do I transfer label templates with P-touch Transfer Express?
- 26(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27How do I clean the platen roller?
- 28How to delete the registry information and files related to the printer driver
- 29The print quality is poor, and the image is too light or dark.
- 30Some of the print options in OpenOffice do not work. (Linux®)
- 31P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 32How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 34How do I connect the printer and my mobile device via Bluetooth®?
- 35Using the Printer Setting Tool (for Windows)
- 36How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 37How do I transfer templates to the printer?
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39How do I uninstall the printer driver?
- 40How to insert paper
- 41How to identify your Operating System (OS) for Windows or Mac
- 42Which Bluetooth® profiles does the printer support?
- 43How to connect to an AC power outlet (optional)
- 44When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 45How to identify the printer's firmware version
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50How to install Brother software on a computer not connected to the Internet