FAQs & Troubleshooting
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106 Results
- 1Installing the software
- 2How do I turn the printer off?
- 3Printing from a Windows PC or Mac
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7How to connect to an AC power outlet (optional)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9How do I transfer templates to the printer?
- 10How to charge the rechargeable Li-ion battery
- 11How to install the rechargeable Li-ion battery (optional)
- 12What Android™ mobile application can I use?
- 13The print quality is poor, and the image is too light or dark.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15How to connect to a DC power outlet (optional)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17Where can I find my Brother printer's serial number?
- 18Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 19The side margins are incorrect.
- 20When printing from an application, the application's "Collate" setting does not work correctly.
- 21How to install Brother software on a computer not connected to the Internet
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23The latest printer driver was successfully installed, but the driver did not update correctly.
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to identify your Operating System (OS) for Windows or Mac
- 26(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27What kinds of software are available for this printer?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31Printing is not possible. (USB connection)
- 32I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34Using the Printer Setting Tool (for Windows)
- 35How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 36How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38Using the Device Settings (for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 41How do I uninstall the printer driver?
- 42How do I clean the platen roller?
- 43How to insert paper
- 44How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 47How to open the Devices and Printers window
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 50What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)