FAQs & Troubleshooting
Popular |
81 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How do I transfer label or slip templates?
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5Where can I find my Brother printer's serial number?
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7How do I install the printer driver from the CD-ROM? (for Windows)
- 8I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What Android™ mobile application can I use?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How to connect to an AC power outlet (Optional)
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15How to connect to a DC power outlet (Optional)
- 16How to charge the rechargeable Li-ion battery
- 17How to install the rechargeable Li-ion Battery (Optional)
- 18How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 19Printing is not possible. (USB connection)
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21How do I uninstall the printer driver?
- 22How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 23How to delete the registry information and files related to the printer driver
- 24How to identify your Operating System (OS) for Windows or Mac
- 25How to install the rechargeable Ni-MH Battery (Optional)
- 26I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 30How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 31How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33Uninstalling the printer drivers (Linux®)
- 34How do I connect the printer and my computer via USB cable?
- 35How to connect to a DC power outlet (Optional)
- 36How to charge the rechargeable Ni-MH battery
- 37Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 39How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 40What is the Label List? (P-touch Editor 5.x for Windows)
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 43I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45How to open the Devices and Printers window
- 46How do I print from a computer?
- 47How to identify the printer's firmware version
- 48What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 49How do I clean the Platen Roller?
- 50The paper is jammed in the printer.