FAQs & Troubleshooting
Popular |
206 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3How do I connect the printer to my computer via Wi-Fi® using an access point?
- 4I cannot print using FLe tape and get an error message.
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6Where can I download the latest P-touch Editor for Mac?
- 7Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 8How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10What Android™ mobile application can I use?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12Installing the software
- 13The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 14What iOS mobile application can I use?
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16Installing the LPR driver and CUPS wrapper driver (Linux®)
- 17The label does not cut well.
- 18How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 19How can I connect my printer wirelessly?
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 23Poor print quality when printing on narrow labels. (iPrint&Label)
- 24Using the Printer Setting Tool (for Windows)
- 25Where can I find the IP addresses of my computer and the printer?
- 26Where can I find the printer's network settings, such as IP address?
- 27Printing is not possible. (USB connection)
- 28How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29I cannot connect my machine to the wireless network.
- 30How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 33Where can I find my Brother printer's serial number?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Using the Communication Settings (for Windows)
- 36Power Supply
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 40I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 41I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 42How to install the rechargeable Li-ion battery (optional)
- 43Open LBX files created in P-touch Editor in Pro Label Tool
- 44Uninstalling the printer drivers (Linux®)
- 45How to install Brother software on a computer not connected to the Internet
- 46Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 47What is WEP?
- 48I can no longer print from my computer, even though I was able to print previously.
- 49I cannot print after updating the firmware or font data.
- 50Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.