FAQs & Troubleshooting
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- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2Using the P-touch Utility (for Mac)
- 3I cannot establish a connection using Wireless Direct.
- 4I cannot print using a HSe cassette.
- 5How can I connect the printer and my Apple mobile device wirelessly?
- 6Where can I download the latest P-touch Editor for Mac?
- 7Can I check the printer's usage log?
- 8I cannot connect my machine to the wireless network.
- 9What Android™ mobile application can I use?
- 10What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 11Which brands of Ni-MH rechargeable batteries do you recommend?
- 12Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 13Where can I find the IP addresses of my computer and the printer?
- 14Printing is not possible. (USB connection)
- 15Where can I find my Brother printer's serial number?
- 16Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 17What is WEP?
- 18How can I connect the printer and my Android™ mobile device wirelessly?
- 19When I try to print the printer information, the red lamp flashes and the print does not start.
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21How do I connect the printer to my computer via Wi-Fi®?
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 25Using the Communication Settings (for Windows)
- 26Can I quickly connect the printer to my mobile device?
- 27What iOS mobile application can I use?
- 28The paper settings specified from the server computer are not reflected on the client computer.
- 29Printing is not possible. (P-touch Editor5.3 for Mac)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 32How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33The label does not cut well.
- 34Poor print quality when printing on narrow labels. (iPrint&Label)
- 35Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 36The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 37(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38How is the print head cleaning cassette used?
- 39(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 40Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 41Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 42Installing the software
- 43Using the Device Settings (for Windows)
- 44The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 45I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 46(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 49When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 50Half cut labels are printed, although the "Half Cut" option is not selected.