FAQs & Troubleshooting
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62 Results
- 1How do I transfer label or slip templates?
- 2The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 3Where can I find my Brother printer's serial number?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How long does it usually take to charge the battery?
- 6How do I transfer label templates with P-touch Transfer Express?
- 7How to identify your Operating System (OS) for Windows or Mac
- 8My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9Printing is not possible. (USB connection)
- 10How to delete the registry information and files related to the printer driver
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What Android™ mobile application can I use?
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18What do the indicator lights on the printer mean?
- 19The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 20Are there any precautions needed when using thermal paper?
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26How to open the Devices and Printers window
- 27How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 32The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34How do I transfer templates or other data from the computer to the printer?
- 35How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 36Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 37When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 38The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 39I connected multiple printers of the same model to one computer but can only print from one of them.
- 40When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 41How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 49The AC adapter does not work.
- 50My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)