FAQs & Troubleshooting
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210 Results
- 1(Video) Load A4/Letter papers
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4How to identify your Operating System (OS).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7(Video) Fill the ink tanks
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Printer Jam or Paper Jam
- 10The printer status is Offline or Paused.
- 11Refill Ink
- 12(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 13Install the Brother iPrint&Scan application (for mobile device)
- 14Paper Size Mismatch
- 15Change the printer driver settings (Windows)
- 16(Video) Connect telephone line and power cords
- 17(Video) Load Envelopes
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Load Paper in the Multi‑purpose Tray (MP Tray)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Change the Print Options to Improve Your Print Results
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 27High Temperature
- 28(Video) How to Email Print
- 29Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 30Print using only the black ink tank when the Color tanks have run out.
- 31Other Problems
- 32Copy an ID Card
- 33What driver package format is supported by my Linux distribution?
- 34Check ink level, then press [OK]
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37Check the Print Alignment from Your Brother Machine
- 38Check the Print Quality
- 39(Video) Set up your Brother machine
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 42Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 43Cannot Print XX or Print Unable XX
- 44One or more of my colors are not printing (blank).
- 45Document Jam
- 46"Offline" appears on the Status Monitor. (Windows)
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48How to use the PC-FAX.
- 49I cannot print full-page photos or images using Email Print.
- 50I cannot print on a wireless (Wi-Fi) network (Windows)