FAQs & Troubleshooting
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293 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6The printer status is Offline or Paused.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Can I print from or scan to Android™ Smartphone?
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Load paper in the paper tray
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Replace Toner
- 14The color of your printouts is not what you expected
- 15White spots or hollow print
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Replace Belt
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Curled or wavy
- 22Uneven density appears periodically across the page.
- 23Colors are light or faint on the whole page
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Replace Drum
- 26When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 27Enable the Brother machine's network interface.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Reset the Network Settings to the Factory Settings
- 30What driver package format is supported by my Linux distribution?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35Replace PF Kit xx
- 36Wrinkle
- 37Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Configure and use the Scan to Network feature (For Windows)
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Combine multiple scanned documents into a single file with PaperPort™
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Jam Tray 1 / Jam Tray 2
- 48Install extra memory
- 49Replace Fuser
- 50Ghost