FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A4/Letter paper
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Use Universal Print (Windows)
- 6Print both sides of paper or a booklet automatically
- 7(Video) Update the Driver or Firmware for your Brother machine
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10(Video) Unpack your Brother machine
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12Ghost
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14(Video) Connect telephone line and power cords
- 15(Video) Load an Envelope (MP Tray)
- 16Toner scatter or toner stain
- 17White streaks or bands down the page
- 18White spots
- 19Vertical colored streaks or bands appear on the page
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Delete print jobs from the print queue.
- 22Add your Brother machine with AirPrint (macOS)
- 23Use Universal Print (Mac)
- 24Easy Scan to E-mail
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 27Paper is Jammed underneath the Paper Tray
- 28Colors are light or faint on the whole page
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Update the Driver or Firmware for your Brother machine
- 31Combine multiple scanned documents into a single file with PaperPort™
- 32What is AirPrint?
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Can I print in monochrome if one of the color toners run out?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Restrict changing machine settings for users.
- 38Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 42The printer status is Offline or Paused.
- 43Use voice mail on the same line as my Brother machine.
- 44Paper is Jammed in the Back of the Machine
- 45Paper is Jammed in the Paper Tray
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48Set the Date and Time Using Web Based Management
- 49Install the Tower Tray Unit.
- 50My Brother machine is unresponsive.