FAQs & Troubleshooting
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291 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Curled or wavy
- 9The color of your printouts is not what you expected
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Easy Scan to E-mail
- 15Replace Toner
- 16What driver package format is supported by my Linux distribution?
- 17What is Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Replace PF Kit xx
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Can I print from or scan to Android™ Smartphone?
- 24Wrinkle
- 25Load paper in the paper tray
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28Replace Drum
- 29Configure and use the Scan to FTP feature
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Replace Belt
- 33How to identify your Operating System (OS).
- 34Print on envelopes, labels or thick paper from the MP Tray
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37I keep getting the error message "Authenticate Err (Authentication error)".
- 38Select Receive mode.
- 39Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 40What is the recommended paper?
- 41White spots or hollow print
- 42Printing/ Scanning with a mobile device
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Adjust color settings by using the custom setting in the printer driver
- 47I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 48Jam Tray 1 / Jam Tray 2
- 49Jam MP Tray
- 50Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals