FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the Paper Tray
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6Document Jam
- 7Enable the Brother machine's network interface.
- 8(Video) Paper is Jammed inside the Machine
- 9Lines across the page
- 10What is the default password for my Brother machine?
- 11Poor fixing
- 12(Video) Paper is Jammed in the Back of the Machine
- 13The scanning speed is slow when scanning from my machine. (Windows)
- 14Toner Low or Prepare New Toner Cartridge
- 15Use Universal Print (Windows)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20(Video) Set up your Brother machine
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22Toner specks
- 23Black lines down the page
- 24After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 25Drum !
- 26Wrong Toner or Wrong Toner Cartridge
- 27(Video) Remove Small Scraps of Paper Jammed in the ADF
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29Cannot Print ##
- 302-sided Disable or 2-sided Disabled
- 31The printer status is Offline or Paused.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 35I cannot scan via network.
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Media Type Mismatch or Media Mismatch
- 39What is the default password for my BRAdmin or Web Based Management?
- 40(Video) Paper is Jammed in the MP tray
- 41Ghosting images
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45(Video) Document is Jammed in the Top of the ADF Unit
- 46How to identify your Operating System (OS).
- 47Cannot Scan ##
- 48Cannot Detect
- 49Out of Memory
- 50Drum End Soon