FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Set Telephone Line Compatibility for Interference and VoIP Systems
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5Drum !
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The scanning speed is slow when scanning from my machine. (Windows)
- 10Add your Brother machine with AirPrint (macOS)
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13Poor fixing
- 14(Video) Paper is Jammed in the MP tray
- 15Black lines down the page
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Media Type Mismatch or Media Mismatch
- 18Toner Low or Prepare New Toner Cartridge
- 19The printer status is Offline or Paused.
- 20Document Jam
- 21Lines across the page
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23What is the default password for my Brother machine?
- 24(Video) Document is Jammed under the Document Cover
- 25(Video) Document is Jammed in the Top of the ADF Unit
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27Enable the Brother machine's network interface.
- 28Self-Diagnostic
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31I cannot print full-page photos or images using Email Print.
- 32Use Universal Print (Windows)
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35Wrong Toner or Wrong Toner Cartridge
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 39(Video) Remove Small Scraps of Paper Jammed in the ADF
- 40(Video) Set up your Brother machine
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Cannot Print ##
- 44No Toner
- 45I cannot scan via network.
- 46Cannot Detect
- 47What is the default password for my BRAdmin or Web Based Management?
- 48Out of Memory
- 49Drum End Soon
- 50Ghosting images