FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5Black lines down the page
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7Install the Brother Mobile Connect application (for mobile device)
- 82-sided Disable or 2-sided Disabled
- 9What is the default password for my BRAdmin or Web Based Management?
- 10(Video) Paper is Jammed in the Paper Tray
- 11Use Universal Print (Windows)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14Poor fixing
- 15Document Jam
- 16What is the default password for my Brother machine?
- 17What driver package format is supported by my Linux distribution?
- 18Discover the MAC address of the Brother network card
- 19Change the printer driver settings (Windows)
- 20No Toner
- 21Cannot Detect
- 22(Video) Paper is Jammed in the Back of the Machine
- 23(Video) Paper is Jammed in the MP tray
- 24What is the recommended paper?
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I cannot print full-page photos or images using Email Print.
- 27I cannot print using my Brother machine on a wired network (Windows/macOS)
- 28(Video) Document is Jammed in the Top of the ADF Unit
- 29The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 30Cannot Print ##
- 31Self-Diagnostic
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34Toner specks
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37(Video) Document is Jammed under the Document Cover
- 38Open the Status Monitor (Windows)
- 39How to identify your Operating System (OS).
- 40Cannot Scan ##
- 41Drum End Soon
- 42I cannot connect my machine to a Windows 11 computer via USB.
- 43Check the firmware version.
- 44Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 45The scanning speed is slow when scanning from my machine. (Windows)
- 46Add your Brother machine with AirPrint (macOS)
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48Wrong Toner or Wrong Toner Cartridge
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.