FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load A4/Letter paper
- 7(Video) Unpack your Brother machine and install the toner cartridge
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9(Video) Connect telephone line and power cords
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Paper is Jammed in the Paper Tray
- 13Wrinkles or creases
- 14Reset the Network Settings to the Factory Settings
- 15Paper is Jammed in the MP tray
- 16What is Brother iPrint&Scan?
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Paper is Jammed in the 2-sided Tray
- 21(Video) Replace the Toner Cartridge
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23Media Type Mismatch or Media Mismatch
- 24Delete print jobs from the print queue.
- 25Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 26Black toner marks across the page
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Setup a Brother machine on a wireless (Wi-Fi) network.
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Change the printer driver settings (Windows/macOS)
- 31White spots or black spots at 94 mm (3.7 in.) intervals
- 32Paper is Jammed in the Back of the Machine
- 33Faint
- 34Protect your Brother machine against unauthorised access over the network
- 35Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 36I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 37Paper is Jammed inside the Machine
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41What is the recommended paper?
- 42Image skewed
- 43What is the default password for my Brother machine?
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 46Print as a Poster (Windows®)
- 47Load and Print on Envelopes Using the MP Tray
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).