FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8(Video) Paper is Jammed in the Back of the Machine
- 9I cannot connect my machine to a Windows 11 computer via USB.
- 10Add your Brother machine with AirPrint (macOS)
- 11Delete print jobs from the print queue.
- 12Discover the MAC address of the Brother network card
- 13Toner specks
- 14(Video) Paper is Jammed in the MP tray
- 15Ghosting images
- 16What is the default password for my Brother machine?
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19(Video) Paper is Jammed inside the Machine
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot print full-page photos or images using Email Print.
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27Enable the Brother machine's network interface.
- 28(Video) Set up your Brother machine
- 292-sided Disable or 2-sided Disabled
- 30What is the default password for my BRAdmin or Web Based Management?
- 31Document Jam
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 35Where can I find my Brother machine's serial number?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37Check the remaining ink or toner level (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40Update the Driver or Firmware for your Brother machine
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43(Video) Document is Jammed in the Top of the ADF Unit
- 44Protect your Brother machine against unauthorised access over the network
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Toner Low or Prepare New Toner Cartridge
- 47Drum !
- 48Out of Memory
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Install the optional lower tray