FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Toner specks
- 2I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3I cannot print on a wireless (Wi-Fi) network (Mac)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6No Toner
- 7The printer status is Offline or Paused.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10(Video) Set up your Brother machine
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12Toner Low or Prepare New Toner Cartridge
- 13(Video) Paper is Jammed in the Paper Tray
- 14The scanning speed is slow when scanning from my machine. (Windows)
- 15Check the remaining ink or toner level (Linux)
- 16Add your Brother machine with AirPrint (macOS)
- 17Use Universal Print (Windows)
- 18What driver package format is supported by my Linux distribution?
- 19Install the Brother Mobile Connect application (for mobile device)
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Discover the MAC address of the Brother network card
- 22Lines across the page
- 23I cannot scan via network.
- 24I cannot print full-page photos or images using Email Print.
- 25Media Type Mismatch or Media Mismatch
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Cannot Print ##
- 28Cannot Detect
- 29What is the recommended paper?
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Firewall port requirements of the Scan Key Tool (Linux)
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36(Video) Document is Jammed under the Document Cover
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Change the printer driver settings (Windows)
- 39What is the default password for my BRAdmin or Web Based Management?
- 40My Brother machine has no power.
- 41Out of Memory
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46What is the default password for my Brother machine?
- 47Wrong Toner or Wrong Toner Cartridge
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 50Protect your Brother machine against unauthorised access over the network