FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Windows)
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3What driver package format is supported by my Linux distribution?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I cannot print on a wireless (Wi-Fi) network (Windows)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Set up your Brother machine
- 9Size Error DX or Size Error 2-sided
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11Poor fixing
- 12Toner specks
- 13Lines across the page
- 14I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 15I cannot print full-page photos or images using Email Print.
- 16(Video) Document is Jammed in the Top of the ADF Unit
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21What is the default password for my BRAdmin or Web Based Management?
- 22Ghosting images
- 23When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 24(Video) Document is Jammed under the Document Cover
- 25Delete print jobs from the print queue.
- 26Toner Low or Prepare New Toner Cartridge
- 27What is the Network Shared printing?
- 28The printer status is Offline or Paused.
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32Enable the Brother machine's network interface.
- 33Install the Brother Mobile Connect application (for mobile device)
- 34Self-Diagnostic
- 35Out of Memory
- 36(Video) Paper is Jammed in the Back of the Machine
- 37(Video) Paper is Jammed inside the Machine
- 38(Video) Paper is Jammed in the Paper Tray
- 39Supported models of Universal Printer Driver for PCL
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42I cannot print using my Brother machine on a wired network (Windows/macOS)
- 43I cannot print on a wireless (Wi-Fi) network (Mac)
- 44(Video) Remove Small Scraps of Paper Jammed in the ADF
- 45The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 46Media Type Mismatch or Media Mismatch
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Protect your Brother machine against unauthorised access over the network
- 49Cannot Scan ##
- 50No Toner