FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Document Jam
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4(Video) Paper is Jammed inside the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Poor fixing
- 8(Video) Paper is Jammed in the Back of the Machine
- 9(Video) Paper is Jammed in the Paper Tray
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11Lines across the page
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13Black lines down the page
- 14Use Universal Print (Windows)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17(Video) Paper is Jammed in the MP tray
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows)
- 20Toner Low or Prepare New Toner Cartridge
- 21The printer status is Offline or Paused.
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Protect your Brother machine against unauthorised access over the network
- 25Cannot Print ##
- 26Out of Memory
- 27Install the optional lower tray
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30(Video) Document is Jammed under the Document Cover
- 31(Video) Set up your Brother machine
- 32No Toner
- 33What is the default password for my BRAdmin or Web Based Management?
- 34Toner specks
- 35(Video) Paper is Jammed in the 2-sided Tray
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37Ghosting images
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 40Cannot Scan ##
- 41Drum End Soon
- 42What is the recommended paper?
- 43"Offline" appears on the Status Monitor. (Windows)
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Export an address book and import it to another machine
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49I cannot print using my Brother machine on a wired network (Windows/macOS)
- 50Wrong Toner or Wrong Toner Cartridge