FAQs & Troubleshooting
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336 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A4/Letter paper
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8(Video) Replace the Toner Cartridge
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10(Video) Unpack your Brother machine
- 11(Video) Connect telephone line and power cords
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13What is the recommended paper?
- 14Curled or wavy
- 15Easy Scan to E-mail
- 16Print as a Poster (Windows®)
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18What can happen if the wrong paper is used in your machine.
- 19Reset the Network Settings to the Factory Settings
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Paper is Jammed in the 2-sided Tray
- 22Paper is Jammed inside the Machine
- 23Wrinkles or creases
- 24Image skewed
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26What driver package format is supported by my Linux distribution?
- 27The printer status is Offline or Paused.
- 28Gray background
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33How to identify your Operating System (OS).
- 34Change the printer driver settings (Windows/macOS)
- 35Toner Low or Prepare New Toner Cartridge
- 36Store Incoming Faxes in the Machine's Memory
- 37Envelope creases
- 38(Video) Set up your Brother machine
- 39Use voice mail on the same line as my Brother machine.
- 40White spots or black spots at 94 mm (3.7 in.) intervals
- 41Black toner marks across the page
- 42Replace Drum
- 43What is the default password for my Brother machine?
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Load and Print on Envelopes Using the MP Tray
- 46Load Paper in the Multi‑purpose Tray (MP Tray)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48What kind of envelopes and labels are recommended for printing?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)